Educational Counseling: Provide counseling services and detailed information about educational opportunities in the United States, assisting students and their families with application processes, and actively participating in events, exhibitions, and promotions
Lead Management: Follow up on leads and inquiries to maximize application submissions and completions through effective cross-selling of Zoni’s services from registration to graduation
Event Coordination: Manage in-house interview sessions allowing students to meet directly with institutional representatives and submit applications on-site
Data Management: Demonstrate a high level of product knowledge and competency using CRM systems to manage student cases and maintain accurate data management
Customer Interaction: Respond to student inquiries via face-to-face meetings, phone calls, and emails promptly and professionally
Visa and Program Knowledge: Maintain up-to-date knowledge of student visa conditions and client program processes
Key Performance Areas:
- Exceptional customer service and business acumen
- Client satisfaction and retention
- High-quality standards in work delivery
- Proficient technical and professional knowledge
- Effective communication, organization, and planning
- Strong teamwork capabilities